Chesa Canggu

Terms and Conditions

General Terms and Conditions

Please read these Terms and Conditions carefully as these conditions incorporate the basis on which bookings for Chesa Canggu (“Hotel”, “Chesa Canggu”) is accepted. The Terms and Conditions below are for bookings made directly via the hotels’ websites and payments via payment gateway systems that may be operated by different entities and you will be directed to the corresponding Terms and Conditions for your reservation.

By using this site, you agree to be bound by these Terms and Conditions.

We may revise these Terms and Conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the site may be governed by additional Terms and Conditions. Where this is the case you will be notified accordingly of those additional Terms and Conditions.


Tourist Visa

Some countries require a tourist visa in advance and some can be obtained on arrival at I Gusti Ngurah Rai International Airport. Some visitors do not require a visa at all. Prices also vary. Visas are valid for up to seven to thirty days. Passports must be valid for at least six months from your arrival date. Please check with your nearest Indonesian Embassy or Consulate or contact our reservations department prior to your departure.



Any accident and medical related costs incurred during the guest stay will be on the guest’s personal account. The guest is strongly recommends to purchase a Comprehensive Travel Insurance which includes, but is not be limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.


Check-In and Check-out Policy

All guests must present a valid passport and ID documents upon check in. The reception staff will make a copy. All guest will be asked to fill in and sign a registration form.

Check-in time is 14:00 hours local time and Check-Out time is 12:00 noon.

Early Check-in is subject to availability upon arrival.

Late Check-out is subject to availability, until 18.00 hours local time will be charged 50% of room rate.

For early morning departure, guest are recommended to contact the reception desk one day prior to departure.


Guarantee Policy

A valid credit card is required to be presented together with identification upon check-in.

Any expenses throughout the guest stay including but not limited to dining, mini bar, will be charged and settled immediately after consumption.

Upon departure from the property, all fees for services rendered or damages caused by the guest to the property howsoever arising shall be payable by the guest and where necessary the credit card will be debited by the property for the fees.

This transaction constitutes an electronic transaction and a binding agreement in terms of which the guest authorises the property to debit the credit card as stated above and the guest’s written signature shall not be required for authorisation purposes.


Room Booking

To confirm the room booking please fill in the reservation form and send to Full payment is required upon reservation, see Payment Policy. Options for payment:

Via bank transfer

Please transfer payment to the following bank account:

Jl. Lingkar Nelayan No 9, Canggu, Bali 80363.
A/C. 7772928885
Swift Code : CENAIDJA
Bank Name : BCA KCU Dago
Bank Address :
Jl. Ir. H. Juanda No.118, Lebakgede, Kecamatan Coblong, Kota Bandung, Jawa Barat 40132

Via credit card

The same credit card used for securing the booking must be presented upon check in for settling the remaining balance. Guest will receive an online link payment request upon booking, with a system similar to online payment.


Payment Policy

Upon booking a room, to secure the reservation, the guest is requested to pay in full the hotel accommodation and meals, if applicable, upon reservation. Payment upon arrival or departure will not be accepted. Please see our cancelation policy for refunds.

The guest will need to provide proof of payment to the hotel reservations department within 48 hours of the time of booking and will indicate the reservation confirmation number on the proof of payment. The guest will be fully responsible for any banking fees and/or costs required to complete the bank fund transaction(s). Furthermore, the guest acknowledges that the reservation may be cancelled by the hotel if proof of payment is not submitted to the hotel within the 48-hour notice period. You will be responsible for any cancellation or no show penalties that might be incurred and hereby acknowledge that booking and personal contact information provided is correct for the hotel’s validation purposes.


Cancellation Policy

We reserve the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservation contains or resulted from a mistake or error. In addition, we also reserve the right to cancel or amend bookings if they do not adhere to our Terms and Conditions.


Pricing Errors

Chesa Canggu and its affiliates reserve the right to cancel contracts based upon incorrect information being displayed in relation to price or service at any point in time.


Foreign Currency

Payments accepted will be in IDR Rupiah only.


Credit Cards Accepted

Visa, Master, JCB, and Union Pay Card.

Please note that due to Government regulations, when paying by credit cards, quoted rates are converted into Indonesian Rupiah according to the prevailing Hotel Book Keeping rate at time of transaction. Personal cheque is not accepted.


Pet Policy

Guests are prohibited from bringing their pets.


Maximum Room Occupancy

Two (2) persons per room for Deluxe Room are allowed with existing bedding. Baby cot available upon request.  The reservation includes complimentary wireless internet.


Smoking Restriction

All of our rooms are completely non-smoking. We have designated certain smoking areas. Please contact reception for further information.



Hotel dining outlet is THARA Kitchen & Bar.

Restaurant opening hours: 7AM to 11PM from Monday-Sunday.

Breakfast available at restaurant daily from 7AM to 10AM.

Room service and pool menu available daily from 11AM -9PM (last order).

No outside food & drink allowed in our restaurant.

No strong smelling food allowed in the Hotel area, for example durian.


Airport Transfer

Airport transfer is available upon request, at additional charge. For assistance please email to


Left Items

Chesa Canggu shall not be liable for loss or damage of items that are left in room after guests checking out. If the left item is not claimed within the maximum period of 7 days, the Hotel may dispose of it without notice.



You are liable for any damage howsoever caused to the allocated room(s) or to Chesa Canggu premises or property caused by you or any persons in your party (whether or not staying at the Hotel) during your stay. Chesa Canggu reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by the Hotel as a result of the aforesaid. Regardless, the Hotel further reserves the right to commence legal proceedings against you without notice.


Guest Activities

Whilst the utmost care is taken to ensure weather conditions is congenial, it is considered at the guests own risk to book activities during their stay. Chesa Canggu can not take any responsibility for injury or claims during these activities.


Doctor assistance

Available upon request, please contact our reception.



Visitors not registered as Hotel Guest is not allowed to enter guest room, meetings will be allowed in lobby and restaurant area only.


Hotel facilities

Valid only for all in-house guest.



As a condition of your use of this website, you warrant to Chesa Canggu that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions and notices. Although Chesa Canggu may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on this website, Chesa Canggu is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the website. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Chesa Canggu will fully cooperate with any law enforcement authorities or court order requesting or directing Chesa Canggu to disclose the identity of anyone posting any such information or materials.


Limitation of Liability

Notwithstanding anything contained in these Terms and Conditions to the contrary, Chesa canggu and its affiliates shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non-performance of obligations under these Terms and Conditions.


Governing Law & Jurisdiction

The products and/or services described in and available through the site may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location. The site is operated from Indonesia and it is governed by the laws of Republic of Indonesia.

All the above rates and policy are subject to change without prior notice and all special requests are subject to availability upon arrival.

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